Contact information

Contact Information

Last updated: September 21, 2026

If you have questions about your order, digital chess guides, payments, refunds, downloads, access issues, or our website, you can contact CHESSHAVEN LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
Product information
General enquiries

please contact us at:

contact@chesshavenword.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The name of the guide or collection purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Chess and Educational Questions

Our customer-support service can assist with questions about our digital products but does not provide:

Private professional chess coaching
Real-time assistance during competitive games
Tournament representation
Official federation rulings
Guaranteed rating improvement
Guaranteed game or tournament results

Tournament procedures, federation requirements, time controls, and online-platform rules may vary.

For organized or competitive play, customers should check the current rules of the relevant federation, tournament organizer, club, or online chess platform.

Younger Users

Where younger users access online chess services, appropriate adult supervision and privacy controls should be used.

Parents or guardians remain responsible for account creation, messaging permissions, privacy settings, and compliance with the age requirements of third-party chess platforms.