Privacy policy

Privacy Policy

Last updated: September 21, 2026

At CHESSHAVEN LLC, we respect your privacy and are committed to protecting personal information provided when you visit our website, purchase our digital products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how long it may be retained, and the privacy choices that may be available to you.

1. Company Information

CHESSHAVEN LLC
EIN: 98-1973418
8206 Louisiana Blvd NE Ste A 9353
Albuquerque, NM 87113
United States

Email: contact@chesshavenword.com
Phone: +1 (505) 644-2374
Website: chesshavenword.com

2. Information We Collect

Depending on how you interact with our website, we may collect:

Full name
Email address
Billing address
Phone number
Order information
Products purchased
Payment status
Customer-support communications
Account information where applicable
Marketing preferences
Information voluntarily submitted through forms

3. Payment Information

Payments may be processed by third-party payment providers.

CHESSHAVEN LLC does not generally receive or store complete payment-card numbers or card security codes.

We may receive limited payment-related information including:

Transaction identifiers
Payment status
Payment method type
Billing information
Limited card information
Refund information

4. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics tools, pixels, log files, and similar technologies.

This information may include:

IP address
Browser type
Device type
Operating system
Approximate geographic location
Pages visited
Products viewed
Links clicked
Shopping-cart activity
Checkout activity
Referring website
Date and time of visits
Technical identifiers

5. How We Use Personal Information

We may use personal information to:

Process purchases
Deliver digital products
Send download links
Confirm transactions
Process refunds
Respond to customer enquiries
Provide technical support
Detect and prevent fraud
Maintain website security
Improve our products
Analyze website performance
Understand customer interactions
Send transactional communications
Send marketing communications where permitted
Maintain business and accounting records
Comply with applicable legal obligations
Enforce our policies

6. Transactional Communications

We may send communications relating to:

Order confirmations
Payments
Digital delivery
Download links
Refunds
Customer support
Important information concerning a purchase

These communications are separate from promotional marketing communications.

7. Marketing Communications

Where permitted, we may send communications concerning:

New chess guides
Beginner chess content
Educational resources
New digital collections
Offers and discounts
Early access
Company news

Customers may unsubscribe from promotional communications using the unsubscribe option included in the relevant message.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Website functionality
Shopping-cart operation
Checkout
Security
Remembering preferences
Analytics
Advertising measurement
Fraud prevention
Website optimization

Depending on applicable requirements, customers may be able to accept, reject, or manage certain cookies.

9. Sharing Personal Information

We may share personal information where reasonably necessary with:

Ecommerce platform providers
Payment processors
Hosting providers
Digital-delivery providers
Analytics providers
Email providers
Advertising providers
Fraud-prevention providers
Customer-support providers
Accounting professionals
Legal advisers
Authorities where legally required

10. Advertising and Analytics

Third-party analytics or advertising services may collect information through cookies, pixels, device identifiers, browser information, and similar technologies.

Where required, available privacy choices will be provided.

11. Sale or Sharing of Personal Information

CHESSHAVEN LLC does not sell customers' personal information in exchange for direct monetary payment.

Certain advertising or analytics activities may nevertheless fall within broader legal definitions of sale, sharing, or similar disclosure.

Where applicable, required privacy choices will be respected.

12. Customer Support Information

If you contact us, we may collect information contained in your communication, including:

Name
Email address
Order information
Description of the issue
Screenshots
Other information voluntarily provided

Please avoid submitting unnecessary sensitive personal information.

13. Chess Platform Information

Customers are not required to provide usernames, account credentials, ratings, game histories, or login information from third-party chess platforms in order to purchase our products.

Please never send passwords or authentication information when contacting customer support.

If you voluntarily provide a public chess username or general game information, we will use it only as reasonably necessary to respond to your enquiry.

14. Information About Children

Our educational materials may also be suitable for younger beginners when used with appropriate adult supervision.

Children should not be encouraged through our materials to create online accounts, exchange messages, or share personal information without appropriate supervision and privacy controls.

Our store itself is intended for customers legally capable of making purchases.

15. Business Transfers

Personal information may be transferred as part of a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction.

16. Legal Disclosures

We may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Prevent fraud
Investigate unauthorized transactions
Protect our website
Protect customers
Enforce our agreements
Protect legal rights, property, or safety

17. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

Order management
Customer support
Accounting
Fraud prevention
Security
Legal compliance
Dispute resolution

When information is no longer required, it may be deleted, anonymized, or securely disposed of.

18. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

19. International Processing

Our website and service providers may operate from different locations.

Personal information may therefore be processed or stored outside the location where the customer lives.

Where required, reasonable safeguards will be used.

20. Your Privacy Rights

Depending on applicable law, you may have rights including:

Access to personal information
Correction of inaccurate information
Deletion of certain information
Restriction of certain processing
Objection to certain processing
Withdrawal of consent
Marketing opt-out
Data portability
Information regarding certain disclosures
Certain advertising or tracking choices

21. Privacy Requests

Privacy-related requests may be sent to:

contact@chesshavenword.com

We may need to verify your identity before completing certain requests.

22. Third-Party Links and Services

Our website or guides may refer to third-party:

Chess platforms
Chess applications
Analysis tools
Chess engines
Books
Websites
Equipment retailers
Other resources

Those third parties operate under their own privacy policies.

CHESSHAVEN LLC does not control how independent third parties process information provided directly to them.

23. Children's Privacy

We do not knowingly seek to collect personal information from children who are not legally permitted to provide such information independently.

Where younger users access online chess services, appropriate adult supervision and privacy controls should be used.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, technology, business practices, or legal requirements.

The current version will display its latest revision date.