Refund policy

Refund Policy

Last updated: September 21, 2026

At CHESSHAVEN LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell digital educational chess guides designed to help complete beginners understand the rules of chess, learn simple opening principles, recognize basic tactical patterns, and develop practical planning skills for real games.

Because our products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

1. Company Information

CHESSHAVEN LLC
EIN: 98-1973418
8206 Louisiana Blvd NE Ste A 9353
Albuquerque, NM 87113
United States

Email: contact@chesshavenword.com
Phone: +1 (505) 644-2374
Website: chesshavenword.com

2. Products Covered

This Refund Policy applies to all digital products sold through chesshavenword.com, including:

Chess rules guides
Beginner chess ebooks
Opening-principles guides
Basic tactics guides
Chess strategy guides
Game-planning guides
Basic endgame resources
Downloadable PDF ebooks
Practice exercises and reference materials
Digital collections and bundles

This includes products such as:

Chess Rules Made Clear
Your First Opening Plans
Tactics You Can See
Play with a Plan
The Complete Chesshaven Collection

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a different digital product from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive your digital product after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected private coaching, live lessons, physical chess equipment, printed books, or other services not included in the product description.
You do not personally like the writing style, diagrams, exercises, examples, layout, or teaching approach.
Your chess results do not improve as quickly as you expected.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer-service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@chesshavenword.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once CHESSHAVEN LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Chess Education Disclaimer

Our digital guides provide general educational information about chess for beginners.

They may cover topics including:

Board setup and coordinates
Piece movement and captures
Legal moves
Check and checkmate
Castling
Promotion
En passant
Draws and stalemate
Opening principles
Piece development
King safety
Forks
Pins
Skewers
Discovered attacks
Piece activity
Pawn structure
Candidate moves
Basic endgames

They do not constitute individualized professional chess coaching unless expressly stated otherwise.

16. Rules and Platform Differences

Our guides explain broadly recognized chess rules for beginners.

Tournament procedures, federation rules, time controls, platform settings, and other competitive requirements may vary or change.

Customers participating in organized or online play remain responsible for checking the current rules applicable to their game.

17. No Guarantee of Results

CHESSHAVEN LLC does not guarantee:

Rating increases
A particular win rate
Tournament victories
Online match results
Chess titles
Professional-player status
Team or competition selection
Specific improvement within a particular period

Progress depends on many factors, including practice, experience, study habits, opponents, and individual decision-making.

18. Openings, Tactics and Strategy

Chess positions can have several reasonable continuations.

Opening principles, tactical patterns, and strategic ideas included in our guides are educational tools and should not be treated as guaranteed winning methods.

A move that is appropriate in one position may not be appropriate in another.

19. Third-Party Platforms and Resources

Our guides may refer generally to:

Online chess platforms
Chess applications
Analysis tools
Chess engines
Books
Boards
Clocks
Other chess resources

CHESSHAVEN LLC does not control these third parties and cannot guarantee their availability, pricing, accuracy, functionality, policies, or continued operation.